Terms of Service

1. Not Legal Advice

The MSL Platform provides compliance automation, risk intelligence scoring, and framework mapping capabilities. However, all materials, risk scores, generated reports, and analyses produced by the MSL Platform are provided for informational and administrative purposes only.

The MSL Platform does not provide legal advice. Final statutory reporting, regulatory filings, and statements (such as those required by the UK Modern Slavery Act, Australia Modern Slavery Act, Canada S-211, or EU CSDDD) remain the sole responsibility of the Client’s Board of Directors and appointed legal counsel.

2. Audit Indemnification & Risk Limitations

Passing a Self-Assessment Questionnaire (SAQ), a Virtual Desk Audit, or an On-Site Third-Party Audit coordinated via the MSL Platform does not guarantee a zero-risk supply chain. MSL operates on a risk-based sampling and intelligence model.

MSL is not liable for, and the Client agrees to indemnify MSL against, any regulatory actions, import detentions (including but not limited to U.S. CBP Withhold Release Orders under the UFLPA), fines, or brand damage resulting from undetected labor abuses deep within the supply chain.

3. Subscription & Billing Terms

MSL subscriptions are billed in advance on either a monthly or annual cycle, as agreed upon execution of the Order Form.

• Renewals: Subscriptions automatically renew unless notice of non-renewal is provided at least 30 days prior to the cycle end date.
• Suspension: Past-due accounts exceeding 15 days will face automated platform suspension. Data will be retained but inaccessible until the balance is cleared.
• Tier Overages: If monitored supplier volume exceeds the current tier's limits, MSL reserves the right to automatically adjust the billing tier for the subsequent cycle.

4. Zero Supplier Fee Policy

MSL fundamentally rejects the practice of charging suppliers to participate in compliance assessments. The financial burden of diligence rests with the enterprise buyer.

Under no circumstances will MSL solicit payment from the Client's supply chain partners to complete the Harmonized SAQ, access the training hub, or submit basic compliance evidence. Third-party field audits, when requested, are billed directly to the Client unless the Client explicitly configures a supplier-pay arrangement outside of the core platform fees.

5. Acceptable Use

Clients must utilize the MSL platform exclusively for its intended purpose: supply chain transparency, human rights due diligence, and regulatory compliance.

Clients shall not:
(a) Use the platform to arbitrarily penalize or extort suppliers.
(b) Attempt to reverse-engineer the proprietary MSL Risk Analytics algorithms.
(c) Retaliate against any individual utilizing the Worker Grievance Portal.

6. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall MSL be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the platform.